At WNM Collection, customer satisfaction is important to us. We take pride in offering premium-quality beauty, fragrance, and fashion products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items are not eligible for return or exchange unless received damaged or incorrect:

Hair Products
  • Wigs that have been worn, washed, cut, colored, customized, altered, or treated in any way.
  • Hair extensions that have been opened, installed, or used.
Fragrances
  • Opened, used, or tested perfumes and fragrance products.
Fashion Items
  • Undergarments, bodysuits, and other intimate apparel.
  • Any item showing signs of wear, damage, stains, odors, or misuse.
Sale & Promotional Items
  • Clearance items.
  • Final sale products.
  • Gift cards and store credits.

2. Damaged and Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Once reviewed and approved, we may offer:

  • A replacement item
  • Store credit
  • A full or partial refund, where applicable

3. Exchanges

We only replace items when:

  • The item received is defective.
  • The item was damaged during shipping.
  • The wrong item was shipped.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered instead.

4. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process outlined in this policy.

5. Fraud Prevention

WNM Collection reserves the right to refuse returns, refunds, or exchanges in cases involving:

  • Abuse of the return policy
  • Suspicious activity
  • Excessive return patterns
  • Evidence of product use, alteration, or damage caused by the customer

6. Consumer Rights

Nothing in this policy limits any rights available to consumers under applicable consumer protection laws.

7. Contact Us

For all return, exchange, or refund requests, please contact our customer support team:

WNM Collection

info@wnmcollection.com
www.wnmcollection.com

(+234) 703 5045 414
(+234) 807 7859 775